About

What do you get when the power of the cloud is harnessed by best-in-class process management? You get…

…an IT service partner that guarantees a 90%+ first-contact resolution rate that spans the Americas
(English, Spanish, and Portuguese)

…proactive, ITIL-based support that solves root issues before they become repeat problems

…an agile, efficient service structure that dramatically decreases your IT spend

…better optics into your business through workflow reporting and analytics

OTI ITIL v3 is a leading provider of flexible, cloud-based IT support services that balances best-in-class service level delivery (90%+ first contact resolution rate) with multi-lingual support coverage (spanning the Americas region).

By combining process efficiency with root-cause focus, OTI ITIL v3’s dedicated support agents enable higher incident loads to be serviced with less resources, spanning systems (SAP, Cognos), applications (Lotus Notes, Microsoft Outlook), mobile deployment projects, and other support center initiatives that require deep, broad knowledge.